7 Trading Place, Henderson, Auckland

We’re open Mon – Fri, 9 a.m. – 5.30 p.m.
Late Night Thurs to 7.30 p.m.
Saturday 10 a.m. to 1 p.m.
Closed Sundays, Public Holidays & Long Weekends

Frequently Asked Questions

 CLICK BELOW FOR OUR LINKS

   

FAQ

Do you print my designs that I have made myself

Yes we do, PDF files are best, these can be designed by yourself, or from an ETSY template, or from a designer.
Click on Art Supplied Print Ready   or email your files to us to check that they meet our printing requirements. email us here

Which payment methods are accepted in the Online Shop?

Mastercard and Visa.

In our Shop we also have EFTPOS / Creditcard 4% Surcharge / Cash

How long will delivery take?

There are many variations for Delivery of your Goods. Please allow an extra 2 Business Days for Transit time on Courier.

2 Business Days – Envelopes / Invitation Covers / Pre-made Items  (Back Orders vary up to 30 Business Days (but usually 7 Business Days, you are most welcome to check with us on a particular item)
2 to 3 Weeks – Invitations or Stationery Items (Personalised)
5 Business Days – Seating Plans / Placecards / Table Cards

How secure is shopping in the Online Shop? Is my data protected?

We have a Security Certificate on our Website to secure your information.

Refund Policy

Depending on what items are ordered will depend on the Refund amount.

All artwork / design time will be fully charged for.
All freight charges incurred will not be refunded.
If printing has started there is No Refund.

If ordering items like Envelopes / Pre Made Items / Laser Cut Covers, we have an exchange policy upon checking the items.
This is at our discretion if accepted there is a re-stocking charge of $15 or 6% of the entire order (freight additional) (whichever is greater) – non refundable creditcard charge/restocking/administration, freight incurred is not refundable, this will be deducted from your payment, with balance refunded.

 

Send us an email

info@mycards.co.nz click click here

Please provide:

Your Name:

Contact Phone Number:

How many invitations you are wanting (remember invite per couple not per person):

Design Number(s) (if combining):

Size / Shape – Flat – Gatefold etc..:

Single Side / Double Side:

Bespoke, Concept Ideas that you have (photos):

PRINT READY PDF, If you have your artwork ready to print, please email this through.
(if total email is over 12mb please dropbox it to us info@mycards.co.nz)
or Google Drive (please make sure link is shared)