Refund and Returns Policy
Return Policy
I’ve changed my mind and no longer want the item I ordered.
You request must be within 7 days of receiving your order.
We are willing to compromises, so please don’t hesitate to ask if you do need to exchange an item (there will be a $15 fee (or 6% whichever is greater) to cover – restocking/accounting/creditcard fees. We will need to inspect the goods to make sure that they are in pristine condition for restocking and reselling. The freight portion is not refundable and the cost of returning is the buyers cost.
If you wish to cancel your order that has not been processed there will be a 6% charge (or $15) whichever is higher. To cover accounting/creditcard fees.
The vast majority of orders at MyCards are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return or replacement. This information should help you determine what’s covered. If you are unsure please contact us directly and we’d be happy to help you out.
Refund Policy
The item I received is not the item I ordered.
We will replace the item, or provide a full refund. To receive your replacement or refund you must return the original item to MyCards.
You will be provided with a no-cost return-addressed courier satchel or Ticket.
We process your refund or replacement within 7 days of receiving your item, but in most case we will send your replacement the same or next day after receiving the returned items. If you are unsure what to do please contact us.
The item I ordered was damaged in transit.
If your item was damaged between leaving the MyCards warehouse and arriving at your delivery address you could receive a full refund or replacement depending on the situation. Please email us for details, in some cases our courier providers will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. Large flat posters are at buyers risk for freighting, these will be packaged well, but we can not guarantee the handling by the courier. We do prefer posters to be collected from our shop in Henderson, Auckland.
The item I ordered did not arrive.
If your item did not arrive the first thing to do is request a track and trace from us if you have not already received one and checked it. We too can check into your parcel, by calling our courier providers on your behalf. If the track and trace on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with our courier providers on your behalf.
Regrettably, neither My Cards nor our courier providers are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend putting a comment not to leave without a signature.
MyCards is fully committed to protecting your rights under the Consumer Guarantees Act if you have any questions please contact us. MyCards | MyEnvelopes | Digital Spot Ltd – we are an NZ Owned Business.
GENERAL INQUIRIES
Unfortunately we are unable to accept a return if you’ve simply changed your mind, ordered the wrong size (sizes are clearly stated), or no longer want the item.
Made to order items or order in specifically for you, are not refundable.
All Artwork completed is not refundable. If printing has started there is No Refund.
3/16 Duncan Ave
Te Atatu South
AUCKLAND
NEW ZEALAND
Phone 022 0441093
info@mycards.co.nz
Contact us at info@mycards.co.nz for questions related to refunds and returns.